Our staff know sNow! inside and out and are available to support your sNow! administration team.
First Level Support
The first level support is well-suited for the following scenarios and is recommended if you plan to:
Rely on us until your team is ready and in place. You have no staff without experience in sNow! or High Performance Computing in general, and do not plan to hire for that role.
Let us fill your sNow! administrator's role. You have experienced systems administrators on staff, but they do not have the bandwidth to fully support this service.
Second Level Support
The second level support is well-suited for the following scenarios and is recommended if you plan to:
Rely on us to help get your team up to speed. You have staff assigned to the HPC cluster administration, but presently they do not have sufficient experience and confidence to fly solo.
Let us fill your sNow! administrator's role. You have experienced systems administrators on staff, but they do not have the bandwidth to fully support this service.
Third Level Support
The third level support is well-suited for the following scenarios and is recommended if you plan to:
Run operational and/or mission critical workloads. You have higly skilled staff assigned to the HPC cluster administration, but you want to get the highest level of support from the main developers os sNow! to handle the most difficult or advanced problems.
Offer very expensive compute resources to your research/enginering community. You have higly skilled staff assigned to the HPC cluster administration, but you can't afford to spend too much time troubleshooting the issue and finding the right solution.
